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Frequently asked questions
FAQs
What brands / models / conditions of devices does Jolly Buyback?
We can purchase most smartphones, tablets, laptops, consoles and other devices Our specialization is providing the highest possible value for devices that typically are not purchased including Grade D, Grade E, Grade BER and obsolete devices
How do I package my devices for shipment?
Please refer to the comprehensive shipping instructions provided in our guide repair-parts html Following these guidelines ensures the safe and secure transport of your device to our facility
Is there a minimum number of devices I can sell to Jolly Buyback?
The minimum quantity of devices required for shipping is 50 pieces in catalogue per box for countries within the EU This allows us to offer complimentary pick-up from your location and accurately assess the value of the devices Please note to not include batteries in the box There is no maximum quantity limit
How do I start my first shipment?
To initiate your first trial shipment with Jolly Buyback, contact us via phone, email, or schedule a meeting via Zoom We will connect you with a dedicated account representative who will advise you as to the best possible packaging process and help you to arrange a free shipping label
What is the grading process for devices?
Once we receive your devices, our technical triage team will assess the cosmetic condition and functionality of each device We will then provide you with a detailed grading report which includes a breakdown of your batch s value
What is the typical turnaround time to receive a grading report?
Due to the testing and data wipe process required for most devices, we typically process device buyback batches within 14 days
Can you bid on my batch of devices?
Jolly Buyback can bid on batches of devices in some situations depending on company type and the availability and accuracy of grading and product information
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